Introduction:
Welcome to Edullence’s comprehensive ISO 20000-1:2018 Foundation Training Course designed to provide participants with a fundamental understanding of the ISO 20000-1:2018 standard and its principles. This course serves as an introduction to IT Service Management (ITSM) and is ideal for individuals new to IT service management or those seeking to refresh their knowledge.
Course Overview:
Edullence ISO 20000-1:2018 Foundation Training Course offers an introductory exploration of the ISO 20000-1:2018 standard, emphasizing key concepts, principles, and requirements. Participants will gain insights into the fundamentals of IT service management, enabling them to contribute effectively to organizational ITSM implementation and improvement initiatives.
What Will You Learn?
- Gain a basic understanding of the ISO 20000-1:2018 standard and its requirements.
- Learn about the key principles and concepts underlying IT Service Management Systems.
- Understand the importance of IT service management in organizational success.
- Acquire foundational knowledge to support ITSM implementation and maintenance.
- Explore the role of ISO 20000-1:2018 in enhancing IT service delivery and organizational efficiency.
- Understand the process approach to IT service management and its application in achieving organizational objectives.
Course Curriculum
Introduction to ISO 20000-1:2018
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Overview of IT service management
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Key concepts and principles of ISO 20000-1:2018
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Structure and basic requirements of the standard