Introduction:
Welcome to Edullence’s ISO 20000-1:2018 Internal Auditor Training Course. This comprehensive program is meticulously crafted to equip participants with the knowledge and skills necessary to conduct effective internal audits of IT Service Management Systems (ITSMS) based on the ISO 20000-1:2018 standard. Whether you’re aspiring to become a proficient internal auditor or seeking to enhance your understanding of ITSMS auditing principles, Edullence’s course is tailored to meet your professional development needs.
Course Overview:
Edullence’s ISO 20000-1:2018 Internal Auditor Training Course provides a comprehensive understanding of the ISO 20000-1:2018 standard, focusing on internal auditing techniques, processes, and best practices. Participants will learn how to plan, execute, report, and follow up on internal audits, contributing to the continual improvement of their organization’s IT service management processes.
What Will You Learn?
- Understand the requirements and principles of the ISO 20000-1:2018 standard.
- Develop the skills necessary to conduct effective internal audits of ITSMS.
- Gain practical insights into planning, executing, and reporting internal audits.
- Learn how to identify non-conformities and recommend corrective actions.
- Enhance communication and interpersonal skills for conducting internal audits.
- Acquire knowledge on the importance of continual improvement within IT Service Management Systems (ITSMS) and learn how to integrate this principle into internal audit processes effectively.
Course Curriculum
Introduction to ISO 20000-1:2018
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Overview of IT Service Management Systems
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Key concepts and principles of ISO 20000-1:2018
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Structure and requirements of the standard